Remote Technical Support Jobs

If interested, please tell us why this position is a fit for you and where you can make the most impact. We are a remote team, and while you will have someone on hand for training, questions, etc. The Platform Support Engineer will evaluate new apps that are submitted to our platform and work to improve existing apps. This position would be the equivalent of a helpdesk technician. This is a full-time, salaried position, but hours are flexible. We look forward to meeting you! You will need to work during USA hours generally.

Easy 1-Click Apply (ACCELLIS TECHNOLOGY GROUP) Remote Support Engineer (not a work from home position) job. View job description, responsibilities and qualifications. See if you qualify!Work Location: OH.

Remote Working

Below are the most recent Remote Support Engineer salary reports. Employer name has been removed to protect anonymity. Remote Support Engineer Salaries. Not enough reports to show salary distribution. How much does a Remote Support Engineer make? Salaries for Related Job Titles No related titles found.

Are you paid fairly? Get a free, personalized salary estimate based on today's market. Open Remote Support Engineer Jobs. Salaries by Company Sort: City or Metro Area. Search for Specific Employer.

Remote Support Engineer - Hourly Contractor. Remote Support Engineer - Hourly. Remote Support Engineer II. Previous 1 2 Next. View Data as Table. You'll then craft processes and feedback loops to help your team achieve these. In , we've been to Vancouver, Lisbon and Austin. See more jobs at Wave Visit Wave 's website. Applications will be assessed on a rolling basis. English and French fluency 2. At least three years experience leading and scaling customer service teams that offer phone support Applicants who do not meet these criteria will not be considered.

Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Who We Are Loom is a new kind of work communication tool that helps people get their messages across through instantly shareable videos. With Loom, you can capture your screen, record your front-facing camera, and narrate your video all at once — no switching apps or upload required.

Loom is a horizontal tool and has unique challenges within the work communication landscape: We build our product so that it remains clear, intuitive, and inclusive of all of our users' needs.

Video is known to be more effective than text, yet so many video products make recording an intimidating and confusing experience. We constantly strive to make recording videos an accessible and effortless experience. How do we build out an online communication platform that still feels personal? Loom allows people to bring their authentic selves to asynchronous communication. As we grow, we design for people to continue to bring every aspect of their bright, expressive, human selves with our product.

We go above and beyond to provide the knowledge needed every step of the way. Your main responsibility will be to deliver a fast, personal, and respectful support experience. You will also play a critical role in anticipating where our customers are having issues so our Engineering team can act fast. We are looking for support champions who are genuinely happy to help others. If this sounds like you, you came to the right place!

You can be located anywhere in the world, but note that we are looking for someone who can support our growing customer base mainly during European business hours, and who is available for a full time schedule that spans weekends and may include holidays. Loom is an equal opportunity employer.

We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences. We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.

We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Requirements Please apply via the link. See more jobs at Loom Visit Loom 's website. SkyVerge is looking for a talented Customer Support Specialist to join our fully-distributed team and help support our entire suite of products.

As part of a small team, you'll likely get your hands dirty with a little bit of everything. Perhaps most importantly, you have a willingness to learn. We love being able to support customers in their native language.

As a remote team, we believe that regular meet-ups are invaluable for getting to know each other better, so you should be available for company-paid team trips per year. Curious about these trips? Check out our recap of our last team retreat [SkyTrip! This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with thoughtful replies to customers, wiki edits, and published documentation.

This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

Applications accepted through August 15th. See more jobs at Skyverge Visit Skyverge 's website. Auth0, a global leader in Identity-as-a-Service IDaaS , provides thousands of enterprise customers with a Universal Identity Platform for their web, mobile, IoT, and internal applications.

We are consistently recognized as a great place to work based our outstanding leadership and dedication to company culture, and are looking for the best people to join our incredible team spread across more than 35 countries! We are seeking individuals with technology support experience to provide complex support services of the Auth0 SaaS solution. Reporting to the Regional Support Manager, this individual will work closely with our customers to provide break-fix support, operational maintenance, and support services.

This position is an integral part of Auth0's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment. Auth0 has a strict NO JERK policy, so only those who love to collaborate, understand how to give and take constructive feedback and are always looking to make themselves and their peers better need apply.

Auth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Join the Teramind team! Come and help build the best insider threat prevention software around. We need tech-savvy, personable, creative individuals for key customer-facing positions. Qualified applicants are invited to apply by sending their resume to hiring teramind.

We're looking for someone to help grow our product and our collection of API integrations that enables over 1 million users and growing automate their tedious, everyday tasks so they spend less time working extra hours and more time enjoying what matters to them.

The Platform Support Engineer will evaluate new apps that are submitted to our platform and work to improve existing apps.

If this excites you, read on! We're a widespread remote team of people, located in seventeen countries, that think computers should do more work.

You don't have to be located in one of these places, you just have to be talented! We get together per year for a company retreat the next one in is in January , and benefits include great healthcare, dental and vision coverage, k retirement plan with company match, profit sharing and 14 weeks paid leave for new parents.

We're not accepting applications from agencies. See more jobs at Zapier Visit Zapier 's website. Complete the application here: Our products help merchants manage and grow their online stores, all the way from boutique corner shops to Fortune retailers. How are we measuring success? What standards are we setting? How can we improve and unify process across all products we support? Are our tools supporting our goals?

You know good customer service comes from a place full of empathy, helpfulness, and friendliness. Your written communication is crystal-clear and representative of the standards our team should work towards. No question is too difficult for you to research, critically evaluate current best-practices, then develop your own path forward for an optimal solution or potential improvements.

You can do this on your own, or work with a team to drive a project forward. Do you have proficiency in other languages? That said, we believe face time is valuable — availability for company-paid team trips [SkyTrip! We know your work will speak for itself with support metric improvements, documentation added, and wiki edits.

Please apply directly via this link: Applications accepted through November 17th. Through a scientific method of determining which site improvements result in actual performance improvements, we replace the old way of designing sites through gut feel and management opinions with designing sites through data. Tactically speaking, clients come to us for both strategic direction and to supplement their internal teams. The Sales Assistant We struggled with what to call this job since while the core of the job is sales assistant, the job will also be what you make of it.

Unfortunately, we have grown too big for Jill to be able to do everything, so we need more help. Here are a few of the many, diverse tasks that you'll be potentially doing: Want to go on a mountain bike ride in the middle of the day?

Need to pick the kids up from school? We stay connected through Slack and workcations, including one annual trip that is funded by the company. That makes communication — including writing and reading comprehension — extremely important. Successful applicants enjoy the process of defining and clarifying specs, documenting processes, improving processes, seeing their ideas and work affect millions of users, and uploading custom emoji to Slack.

This type of interaction is not for everyone, and we completely understand. We extend this concept to everything we do by setting the bar high for our team and fostering an environment of radical candor and constant learning.

This short essay sums up the philosophy we operate by: We have a fairly unusual hiring process, but it has proven to work well both for us and for potential new hires. We have found that demonstrating basic competency is the best predictor of initial qualification for working with us, followed by actual work. Our process reflects that. Follow the steps below to see if this type of work interests you and is a good fit.

Please do not spend more than an hour on this task, as it is intended for you to be able to demonstrate basic competency in the core part of the job you will be doing, and it is not a real task. It will be for an important new client dinner. Explain why you chose the restaurant that you did.

Note the job is open to US-based applicants only. Paid Interview Assuming your submission exceeds expectations, we will reach out to schedule an informal conversations with our team to learn more about you, and provide an opportunity for you to ask questions of us. This can be done on the side of your current full-time job so there is less risk to you. If both parties like working together, we can determine best next steps.

It may turn out to be best to remain a contractor, or become a part time or even full time employee. We look forward to hearing from you! BuddyBoss is a leading provider of WordPress and BuddyPress driven solutions, for online community platforms. Our products are used in thousands of E-learning sites, MarketPlaces, and other community type platforms. We also build custom development solutions for startups and established organizations, to address their specific platform requirements.

We are seeking ambitious, dynamic, smart and energetic individuals to join our growing team! If you are motivated to deliver high-quality and innovative services, BuddyBoss can offer you a great and fulfilling career opportunity. Some of us are traveling throughout the year, working from various countries. Others are working from the comfort of their home. We're looking for a Technical Support Engineer to join our growing team with the goal of making our customers successful.

If you love solving tech problems, enjoy working with all types of customers from around the world startups to corporations , and love variety, this job has it all. We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. In addition to answering customer questions, support tasks include leading projects to drive efficiency, documenting knowledge so customers can self-solve questions, and develop tools that allow our client to be more satisfied with Piwik and InnoCraft.

What you will do: Within your first few months, you should should expect the following: Learn how to answer customer questions, be familiar with Piwik solutions, positioning, competition, and product suite. Internalize our success stories, our systems and our processes. Begin to take on your own portfolio of accounts and lead onboarding processes for new customers. Become fluent in their history, their goals with Piwik, and define a plan to make these accounts successful.

Our team is filled with customer focused individuals that champion and support our products used by a growing list of customers globally. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success.

We all enjoy the interactions with the customers, problem solving, digging into complex issues, and actively championing for customers within InnoCraft. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses.

We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution.

We are acombination of passion and persistence. We feel that through our roles we can positively impact millions of end-users and their experience with Piwik Analytics and InnoCraft products.

See more jobs at Innocraft Visit Innocraft 's website. View the full posting at: The core responsibility for this position will be investigating, troubleshooting, and coding solutions for WordPress-based websites and applications for our non-profit and small business clients.

The person occupying this role will spend his or her time making iterative changes and bug fixes to design, functionality, and backend improvements of the dozens of websites Cornershop manages and maintains. Additionally, this position may be responsible for developing and maintaining custom WordPress plugins.

Our ideal candidate is a hard-working, curious troubleshooter comfortable working independently with little supervision, but who also enjoys working as part of a team that includes developers and non-developers. Our designs are beautiful, and our websites are creative and innovative. Learn more about us at https: To apply, send an email to jobs cornershopcreative. Cornershop is an equal opportunity employer. We are a self-funded saas company on a mission to make storyboarding simple.

We've been running for just under 2 years and in that time have gone from an idea to a profitable, fast growing company. We're looking for someone to be the first port of call for new and existing Boords customers. You'll be responsible for getting back to people via the live chat on our web app we use Intercom , manning our email inbox and our Twitter account.

You will also be filtering and qualifying potential new customers who sign up for our free trial, providing one-on-one help and converting those potential customers into paid Boords users. You'll be given full training on all aspects of the role. We work with clearly defined processes, and you will have clear targets as well as all the tools and training you'll need to excel.

Your responsibilities will include: Working with us, you can expect: Last year we hired a villa in Tuscany! You would get to work with our best asset - our customers - everyone from the single marketeer or university professor, to the some of the biggest companies in the world customers from Pearson, Box, Yelp, Shopify, Pintrest, Expedia, Atlassian and many, many more all use our tool.

Our hundreds of thousands of users are the ones who have pushed YouCanBook. It's a bit crazy sometimes how we manage a million appointment bookings a month for our users, with a team of just 9, but we love doing what we do.

We are small, remote, bootstrapped, profitable and all the good things. Don't apply if you're looking to rise up the ranks of a mega-corp. Instead, join our ranks, and build your craft inside our tardis. Our company has been named one of the top performing [UK tech companies by G2 Crowd] http: We recently sponsored [SaaStock Conference in Dublin] https: We're sponsoring the upcoming [SupConf in Atlanta.

That's your job right there. Our co-founder and CEO, Bridget Harris, has just recently been named a [national finalist in the digital category] http: She's a regular speaker at conferences like [Business of Software ] http: Why does that matter?

Because we like sharing how we 'walk the talk' on company culture and building a sustainable, happy software business. We are working to build an amazing place where work gets done. You'd be joining a handful of smart, imaginative, hard workers and learners. We share and build. We celebrate success together. We work on where we went wrong, and build something better.

You need to join us. Who do you think we ought to be looking for? Our tool is a freemium, low-price-point app with some very high-paying customers hundreds of thousands of customers in total, around 10, of them paying , a committed team who deals with a steady flow of tickets, and even sees a zero inbox occasionally. One of our biggest challenges is how to streamline and optimise our support to our users - how to get them to the solution as quickly as possible.

So what would our Head of Onboarding and Customer Success be expected to do? This is not a trick question - we do have a list of responsibilities, honestly. But we want to know what kind of job you are looking for. Let us know how you'd love to help our company, what your skills are, why we should be considering you.

Will also need to be happy to occasionally cover end of day PST. Follow links over at https: This is a full time long term remote position with a fast growing Israeli based technology company. You can be working from anywhere in the world as long as you can meet the below requirements.

We are looking for people who like to solve problems and help customers and: Native English - must have excellent written and spoken English 2. Customer-orientation and excellent communication skills - must be comfortable communicating by email, phone and chat 3.

Excellent technical troubleshooting skills 4. Experience in providing customer support via phone and web in English 5. Manage the setup process for new customers and change requests from existing customers that include working with our team in India to make sure we deliver the setup on time and at the highest quality 2.

Provides world-class support to our international clients primarily via email using our ticketing system 3. Troubleshooting of technical issues 4. Answering product related questions and adding documentation for repeating questions Note: We're a growth-stage company building a [low-code business platform] http: Our recently expanded management team has a [track record of success with startups] https: Development staff work remotely.

The company is headquartered [near Philly] http: We enjoy competitive salaries, health benefits, stock options, product ownership, unlimited PTO, and more. Its frontend is a single page app, built using AngularJS. Its "serverless" plugin architecture is powered by Node. The whole stack is Docker native, and continuously delivered to AWS. Now, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps. Instead, our team works closely with customers to highlight what's possible with our software — from live product tours to sharing product management best practices drawn from personal experience.

As a Customer Success Manager at Aha! We are looking for someone who: We offer generous salary, equity, benefits, and a profit-sharing program to the right candidates. For immediate consideration, please contact us at Customer-jobs aha.

If you have the right background, we will quickly follow up with you. We are not working with recruiters or third-party agencies. Please send resume and cover letter to: We looking for a friendly, helpful and tech-savvy type that loves teaching people how to use things. We're a small team, so you'll have a big impact on the product. The role is part-time. Flexible 20hrs per week with a minimum of 3hrs per day during business hours.

The position is fully-remote but does require that you are in a timezone close to UTC We're ideally looking for someone to join our team on an ongoing basis with additional hours, however we'll keep it relaxed initially as we get to know each other.

We'd love you to join the team! See more jobs at Skedda Visit Skedda 's website. Just click below to apply and answer a few quick questions about why you'd be a great fit for the role. Manage a pipeline by engaging with prospects, understanding their technical requirements and work to successfully onboarding the customer onto our content delivery platform. You are responsible for generating revenue and increasing market shares based on a given industry vertical.

You will work with the Customer Success team to ensure a smooth transition of customer accounts once onboarded. Developing long term relationships with fast growing companies and startups to bring the most innovative applications to KeyCDN. If interested, please tell us why this position is a fit for you and where you can make the most impact. We entered the market around 3 years ago and have been on a significant growth curve ever since.

Today, we have a highly skilled team that are constantly pushing the boundaries of WordPress software development by releasing market leading software products. Our software gives online business owners a complete set of conversion oriented marketing tools to help them build better websites and get more leads and customers.

Recently, we have been faced with a growing problem: This is where you come in! We are looking to hire additional team members for our technical support and customer communications team. As part of this team, you will be working closely with our customers and members, to help them solve technical problems and answer questions about our products.

The support and communications team is also tasked with reporting bugs and communicating with the development and marketing teams about what kinds of issues our customers typically experience, what features they request and what kinds of questions they have. Skills that you must have for this position: We're not some giant company with dozens of people between you and a result. You'll be part of a small team that's trusted to get on and deliver.

To get this position you will have to join us between 20 of August and 8th of September, in Austin, Texas. You will get paid for this training and we will also cover the housing and flight for you. At the end of this training you should have all the skills you need to get started. Where in the US are you located? Are you available between 20 of August and 8th of September for Thrive support procedures and products training sessions?

The following are questions you might be asked by our customers. Please send us an example of an answer you would give in each of the following scenarios: When I attempt to install your plugin, I get this message from WordPress: Why is my blogpost on the homepage? I would like to have a different page there. What changes are needed on this page: Email your resume, a short paragraph about yourself, and answer the questions listed above.

You should apply before 3rd of August Send an email to support thrivethemes. If you think you might be a good fit, let us know why! Expensify prides itself on solving real-world problems with a team of top-notch product experts. We are reinventing the way people look at expense reports by automating not just the expense report, but the entire business trip.

About You Joining our team means you enjoy a fast-paced and challenging work environment. You thrive as an individual contributor and you know how to get shit done. Still wondering whether this is the right role for you? The most successful candidates can: Things change all the time, especially with the product.

After all, no one is an expert at Expensify and we're all learning things as we go. This helps to keep our product simple and user-friendly. Some general understanding of the accounting process, Not required! See more jobs at Expensify Visit Expensify 's website. Next Steps Like what you see? Applying is easy, but it takes time. See, while we know you're awesome, it's actually really hard and time consuming to find you in the midst of literally hundreds of other applications we get from everyone else.

So this is where we're going to ask our first favor: There are probably many ways to do that, but the easiest way is to help us out by answering the following questions: What issue did they face, and how you were able to address their concerns? If you weren't successful addressing their concerns, why not?

Pretend you had a month to do whatever you wanted. What would you do? And would this be sufficient time to accomplish the goals you set out to achieve? What do you want to do with your life, and how is Expensify a step toward those long-term goals? How did you hear about us? Chalk on a sidewalk? Let us know where you saw this opening. Resume not your thing? Forward your responses to the questions to jobs expensify. We're excited to hear from you! Who we are Boords is a bootstrapped, self-funded SaaS company on a mission to make storyboarding simple.

We've been running for just under 2 years and in that time have gone from an idea on the back of a napkin to a profitable, fast growing company. Boords is a web-based storyboarding tool, which makes it easy to add, remove, reorder and replace content to make the perfect storyboard quickly and easily.

You will be responsible for ensuring that all customers are fully engaged and getting the value that they expect from Boords. We want everyone using Boords to have the best experience they possibly can, and your role will be at the centre of that. As well as ensuring current customers are kept happy and any feedback is dealt with in a quick and friendly manner, you will also be responsible for bringing on new customers. This will involve a mix of converting those from our database to a paid plan, spotting those opportunities with potential Boords customers via Intercom chats and converting them to paid customers, as well as thinking of initiatives and sectors to target new potential customers for Boords.

Being a remote role, great written and verbal communication skills are particularly important. Initiative, self-motivation and good time management skills are also a must. However a lot of those jobs are at larger companies where you'll spend your time sitting in meetings, working with outdated systems or otherwise not getting your ideas heard. We believe working at Boords offers the opportunity to make a real impact on a growing product within a great company culture.

Please apply via our [Workable page] https: Surge is a publisher focused platform building the future of analytics, demand and content optimization. We've focused heavily on our product you won't find much about us publicly, all of our clients are word-of-mouth. We have no public web presence. We work exclusively with publishers doing at least 50 million page views every month. Our largest customer is an Alexa top 50 site.

We give our clients the ability to view every single ad impression served on their site and tie it back to the exact amount of revenue it generated along with the content that the user was viewing and the user that the ad impression was delivered to. Every single one of our customers is important to us, and we provide an extremely high level of service, continually going above and beyond.

You love communicating with customers. You have some experience in the digital publishing industry, either owning, operating, or working with a web-based publication or are happy to jump into the deep end and deal with the steep learning curve.

You understand how the ad industry works. You appreciate a no-bullshit office environment. You must be an excellent communicator with flawless written English, and fluent spoken English. This is a contract to hire position. The first weeks will be on contract, transitioning to full time after evaluating fit at the end of that period. Send an e-mail to jobs surge. Solcast is looking for a multi-talented software developer to help us expand, improve and support our solar radiation and solar power forecasting API to enable industry transition to a more solar powered future.

The role is an 18 month, full-time contract position. Responsibilities - Writing web services using. NET Core and the ServiceStack framework - Write unit and integration tests for the API - Working with customers of the API including troubleshooting and writing documentation - Working with our researchers to support them furthering the field of solar radiation forecasting - Building internal tools to make our developers and researchers lives easier - Occasional working across multiple programming languages when required, this may include R, MatLab, Python and others.

See more jobs at Solcast Visit Solcast 's website. Send resume and cover letter to jobs solcast. Our product [Semaphore] https: Our mission is to build a lasting company where talented people work on great products. As a customer success engineer, your job will be to help both new and seasoned users get the most out of Semaphore. You will be focused on web development technologies, with Ruby and Node. You should be highly organized, with initiative to come up with your own goals and execute them without heavy direction.

You should enjoy using your technical skills to help other developers. If you are excited by the opportunity to have a direct impact on customer experience and growth of a developer product, then this is a great job for you! You can work remotely from Europe, or in our offices in Novi Sad. Email recently updated CV attached with a well constructed cover letter to AmericanHealthcare techie.

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

Send a cover letter and resume to the official email listed above! Are you a tech-savvy person who likes helping others? Do you have a passion for productivity? Do you want a full-time job working remotely? If so, you could be a perfect software trainer for Productive Power. As a software trainer, you will work one-on-one with professionals, teaching them a series of best practices for Microsoft Outlook and OneNote that significantly increases their organization and productivity.

Through a series of online meetings, you will instruct participants how to better manage their email, tasks, calendar, and notes, and monitor their progress to ensure they have correctly implemented our proprietary techniques. Enjoy the fulfillment that comes from helping professionals increase the quality of their lives. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

We are a medium-sized email service provider, looking for someone to provide helpful technical support. We have customers needing support via our help desk ticketing system in the majority of cases , and via phone. We have a 24 hour help desk, with staff currently located in New Zealand where our head office is! As such, you should be located in the USA or Canada, or be a native English speaker in the same timezones. Our team is generally university educated, and we are ideally looking for someone with excellent written communication skills who achieved high marks within his or her university or tertiary qualification, or has a similar level of ability.

You should be the type of person that non-technical friends ask for 'techy' help. Please let us know in your application exactly why you think you would be a great fit for this job. If you have the ability to create a short video introduction of yourself approx 1 minute then please do so, and provide us a link.

This will guarantee your application will stand out, but isn't a requirement. Having a Linkedin page is also beneficial. We are an exciting business and have been listed in the Deloitte Tech Fast for the past 5 years. Join us, and further your career in the IT industry, learning and using excellent tools such as Zendesk, Intercom. See more jobs at Smtp2go Visit Smtp2go 's website. Send a cover letter and resume to charlie smtp2go.

Our products help merchants manage and grow their online stores, all the way from boutique corner shop to Fortune retailers. Here are some things you may do on a given day: You You have that unique combination of technical aptitude and empathy for the user. To succeed in this position, you will have: Process Qualified candidates will get an email with a few questions to answer via email.

For the team and for our customers. Having worked as a consultant or at an agency. In terms of characteristics, we think you are something like this: It will also change over time. More about Lookback, and compensation: S or European timezones. To apply, shoot an email to omgworkwithus lookback. See more jobs at Lookback Visit Lookback 's website. We'd love to hear from you. Don't forget to include your location and timezone and why you'd like to work with Lookback.

Interact and support with customers directly, contribute to our knowledge bases, and be exposed to different web frameworks and content management systems. Special consideration to those willing to work second shifts and weekends. Please apply by emailing us at jobs [at] keycdn [dot] com. No recruiters or agencies please. We are looking for a WooCommerce Support Engineer to become our driving force of happiness! As a Support Engineer at SomewhereWarm, you will be: In addition to your support duties, you will be encouraged to: You will be starting as a part-time WooCommerce Support Engineer, collaborating with: On a technical level, you: SomewhereWarm SomewhereWarm loves the warm, bright side of e-commerce — where any idea can come to life, grow and have the impact it deserves.

This is why we live and breathe WooCommerce! We are dedicated to contributing to WooCommerce and take pride in having built some of the most sought-after extensions in the entire WooCommerce ecosystem. Our software powers thousands of websites: SomewhereWarm welcomes, supports and rewards autonomy and entrepreneurship. We know that genuinely self-driven individuals will produce their best results when left alone to shine. For us, working from anywhere you like and choosing when to start your day is the only way to ensure an efficient, healthy working environment.

We will contact you within two weeks. Shortlisted candidates will be invited to have an informal text-chat interview via Slack soon after that. As a follow-up, we will invite you to a short video interview. You will be selected to take part in a brief trial based on your overall presence and application. We will make a final decision and discuss the results with you!

Some things we'd love to know about you when you apply: What did you like and what did you dislike about it? What are the first troubleshooting steps you take?

No recruiters or agencies, please! See more jobs at Somewherewarm Visit Somewherewarm 's website. Send your application to me somewherewarm. Please go to my website and fill out the form there. You have an entrepreneurial, hands-on and problem-solving approach to business. We enjoy this way of working and the freedom it affords all of us.

We care about the people working with us and aim to build long-lasting relationships with anyone who will join the company. For this, personality fit on top of skills is key. You can work from wherever you want and whenever you want. We like to find responsible people and let them do their job autonomously. Salary will be based on experience. While the company is based in London, UK, you can be anywhere.

See more jobs at 50pixels Visit 50pixels 's website. Please apply on our website answering a few initial questions. Flexibility to work remotely with a friendly team.

We have an awesome opportunity for a people person interested in the challenge of a growing user-base, as we continue to expand our global client audience. Does this sound like you? Award Force is a beautifully designed, high quality system and we make sure all our clients have a fantastic experience!

Our growing team is distributed across 12 cities in 5 countries, mostly working from home offices. We use a range of internet-based tools for communication and collaboration that help our teams work closely over global distance and time zones. Your role This role is based in US or Canada but will include communicating with people in other countries, cultures and time zones. Like any good startup, it can get messy— responses may be required at odd hours, and our processes are always evolving.

Lots of energy, confidence with technology and a sense of humour are a must! The best part about supporting Award Force? We work in the recognition industry— every day we help our clients uncover and reward everyday people doing exceptional things!

Please go to the our application form - http: As a customer support hero, problem-solving, clear-communication, and empathy are your strongest traits! You will be the voice of CartStack's support channels in your quest to WOW customers by exceeding their expectations: CartStack is a growing SaaS startup that offers a cart abandonment solution for e-commerce websites.

Our mission is simple…. Be known as the most powerful cart recovery solution in the world! Check out our company values page here - http: And see what a couple of our team members have to say about working at CartStack here - https: This is a contract to full-time hire position. If so, we'd love to hear from you! See more jobs at Cartstack Visit Cartstack 's website. Please apply here - https: Do you love technology?

Are you fluent in English and German at a C1 level? All candidates will be tested on their language skills.

We are on a mission to help businesses grow. We are a profitable bootstrapped company that is growing exponentially. We are only looking to fill full-time positions no part-time, no contractors please. You will build relationships based on trust which result in happy, passionate, and loyal customers through listening to their needs.

Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice.

Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. See more jobs at Optinmonster Visit Optinmonster 's website. If all of this sounds interesting, then please submit our online application telling us about yourself, what you can contribute to the team, and attach a resume. We aim to unify the world's sales calls and emails into one beautiful workflow. Responsibilities include acting as front-line support for incoming inquiries during working hours, answering technical questions for prospective and current NodeBB clients, and performing upgrades and fixes on client forum installations as required.

In addition, the Agent will also be required to create general support documentation for client use. This role will also interface directly with individual customers Remotes that work for assigned Enterprise clients, ensuring their Remote Year experience exceeds their expectations.

Play the role of internal advocate on behalf of your client, sharing expectations and innovative solutions and building support internally to address those needs 3. Provide regular updates to the client as well as to internal stakeholders, identifying and tracking key success factors as determined during the client onboarding process 4.

KeyCDN is a fast growing startup located in Switzerland with services and technologies focused on web performance. We have 25 data center locations worldwide to accelerate the web assets of our customers. The ideal candidate will be comfortable working in a rapid changing startup environment and is willing to be evaluated based on objective performance measures.

You will interact and support with customers directly, contribute to our knowledge bases, and be exposed to different web frameworks and content management systems. We operate a fleet of various databases, so there is something for everyone: You will be most effective if you have an inquisitive nature, are technically-inclined and love to learn.

We are not just looking to fight fires, we are looking to prevent them. We pride ourselves in providing top-notch support and guidance, so being able to communicate effectively with empathy and compassion is a must.

This is the perfect position for a motivated learner who wants to gain experience within a vibrant team focused on building an intuitive and customer-focused product. Spending time with our customers and product will let you interact with all sorts of interesting characters and will help you grow into a high-end distributed systems engineering position we need those too, so if you start on support and do a great job, there is a huge amount of room for growth.

We're a distributed team and we work across many different time zones. If you're a night owl, an early riser, or somewhere in between, we're happy to accommodate untraditional work schedules -- our worldwide customers often need help at odd hours! Technical bits we hope you're good at or can become good at: We provide production-grade databases to our customers.

Hopefully you've navigated a few, even if it was Visual FoxPro. You'll want to know vmstat from sysstat and iftop from iotop. You should be comfortable with a text editor vi, emacs, nano, makes no difference and be able to grep sed awk your way through a mess of log files.

They're not just for humans anymore! We interface with developers every day, and the support team itself is a team of devops, system engineer, and developers. You'll be happiest if you can poke through someone else's code, and maybe hack out a little bit of your own.

You should like to communicate with people. Human-focused communication of technical things - it's a delicate balance! You'll face a wide range of weird, wild problems.

We're excited to see what sort of character will wind up in this role You'll deal with many crisis-like situations. Being able to stay cool under fire is essential. We're a self-managing organization that gives you the respect, trust and responsibility to operate with minimal oversight.

Compose is stuffed with many great hearts, minds, and spirits. We'd love for you to want to collaborate and grow with them. You'll need buckets of creativity to help you solve a wide range of sometimes vague conundrums. Things won't always work, but things will always iterate. This is a fun role and should feel that way.

Merit based, objectively graded work samples are the first step. We have worked hard to minimize our own biases as much as possible and find the best possible humans for the team. We respect a fancy education or a list of spectacular previous accomplishments, but nothing is more impressive than the right combination of ingredients - which you can objectively demonstrate.

At any time during the process, we are available to chat email, video, whatever you like to ensure you are comfortable with the process and feel that you're being treated fairly and with respect. We look forward to meeting you! Join our team remotely to support the solution that will unleash the value of the Internet of Things through stream processing: SQLstream Blaze technical support engineers have the primary responsibility of answering inbound support requests via email and telephone.

In addition they also do the following: Responsibilities include courting via e-mails, calls, screenshares and on-boarding new and existing clients. Strong written and verbal communication skills a must.

While this is a remote job, our clients are US based, so there will need to be some overlap in timezones to take scheduled calls, demos and screenshares. We're in our 2nd year as a distributed team startup and we have 4 core team members at this time. You will work 5 days a week but 2 of those days will be Saturday and Sunday. The two days that you take off are up to you. They start work the moment a customer decides they want to use Intercom, and they stick with them every step of the way to ensure they get the most value from the product.

Support Engineers are responsible for working directly with customers to help them integrate Intercom into their products, diagnose, report, and solve technical issues customers run into, and act as the bridge between our customers and our product design and development teams. As a Support Engineer you will: You'll be working with and learning a myriad of tech, including but not limited to: Ruby, Ruby on Rails, Ember. Our customer support engineers need to be quick learners and come up to speed quickly with everything to do with our product.

You will be talking with lots of our customers on a daily basis. The team is responsible for ensuring that newly acquired customers have a great experience with the product. A crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible. You will be working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

Hustle, defined as the fight to make positive, regular progress and encourage that fight in others, is key to the success of this team and Intercom as a whole. We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate. Candidates must be ambitious every day counts! Our customers, which include some of the largest Rails and PHP sites on the web, expect timely, knowledgeable, thorough, double-checked, well-researched and accurate responses and service.

You will spend a large part of your day over ssh to our slices and servers. You must be at home on the command line. That being said, the ability to learn, adapt and to communicate well are the top requirements of the job. The DealDash team is made up of highly-motivated, analytical and entrepreneurial professionals who work collaboratively to provide top-notch recreational shopping experiences for our customers.

Open Remote Support Engineer Jobs

Are you an ascending Remote Support Engineer ready to take the next step in your career? Accellis Technology Group, a five-time Weatherhead winner, and top. Support Engineer jobs available in Work at Home on Apply to Support Engineer, Technical Support Advisor, Support Analyst and more! Skip to Job Postings, Remote. Provide on-site Be the first to see new Support Engineer jobs in Work at Home. My email. Technical Support Remote, Part-Time, & Freelance Jobs Welcome to the Technical Support remote, part-time, freelance, and flexible jobs page! As the Internet makes way for more companies to develop software and web browser based services to their clients, the need for skilled technical support professionals continues to grow.