Customer Service Representatives

Employment Change, The projected numeric change in employment from to Click here to learn how to make more money from home. I was always paid on time. See website for further information. Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers. Anyone tried apple with kelly connect of so do they pay to train. Here is a list of companies known to hire people who work from their homes.

9, Customer Service Call Center Work From Home jobs available on Apply to Customer Service Representative, Call Center Representative, Inbound Call Center Representative and more!

What Kinds of Customer Services Jobs From Home Are There?

Otherwise, it appears that the company offers pretty easy work and great support staff. Yes, you too can work for Apple- and all from the comfort of your own home. Occasional weekend time may be required. You also get some great employee benefits including health insurance, k , plus an iMac for business use only. Other jobs include technical support and sales calls. What is really nice about NCO is that it hires workers as full-time employees and offers benefits such as health, disability and life insurance as well as k retirement plans.

Enter Needle, a work-from-home customer service chat company. This company hires customer service agents that help people with their medication routines. You will also spend some time actively recruiting people to sign-up for the GoodStart program. GoodStart sign-ups also earn you extra money. You are hired as an IC and the work is temporary about 12 weeks with some chance at obtaining a permanent position. Just be aware that this list was compiled in , so it could be a bit out-of-date.

Customer service jobs are very competitive and typically pay just above minimum wage. The founder of this site, Steve, has created a completely free step-by-step guide on how to start generating some extra money. There are no fees to get started and you can learn legitimate ways to pull in more cash from home.

Click here to learn how to make more money from home. Halina Zakowicz is a full-time freelance writer, investor and aspiring sci-fi novelist. In her spare time, she appreciates the finer points of zymology by brewing various hops-infused concoctions.

He is fair and kind and goes out of his way for his employees. Lots of employees choose to work from home and do so successfully. Though it is a call center environment, it is not uncommon to work with employees who have been with the company more than 7 years. Which speaks highly of the culture they create throughout the company. I have actually worked for Apple through Kelly connect.

Candidates with good customer-service skills and who have experience using computer software applications should have the best job prospects. Explore resources for employment and wages by state and area for customer service representatives.

Compare the job duties, education, job growth, and pay of customer service representatives with similar occupations. Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, or by email or live chat.

The specific duties of customer service representatives vary by industry. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items.

Although selling is not their main job, some representatives may help generate sales while providing information about a product or service. Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to explore available solutions for customers.

Those employed in retail stores may use registers to process returns or orders. Customer service representatives held about 2. The largest employers of customer service representatives were as follows:. Customer service representatives are employed in nearly every industry.

Representatives usually work in an office setting, but working from home is also possible in some companies. In offices, representatives may work in a large room alongside other employees, so the work area can be noisy. Some workers may be under pressure to answer a designated number of calls while supervisors monitor them for quality assurance. In addition, the work can sometimes be stressful when they interact with dissatisfied customers.

Although most customer service representatives work full time, about 1 in 5 worked part time in Customer service representatives often need to work during busy times, such as evenings, weekends, and holidays. Positions in call centers may require early morning or late night shifts because some call centers are open 24 hours a day. Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job.

They should be good at communicating and interacting with people and have some experience using computers. Customer service representatives usually receive short-term on-the-job training, typically lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations.

Trainees often work under the guidance of an experienced worker for the first few weeks of employment. In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing an exam. Some employers and organizations may provide training for these exams. Customer service representatives must be able to provide clear information in writing, by phone, or in person so that customers can understand them.

Representatives help companies retain customers by answering their questions and responding to complaints in a helpful and professional manner. Representatives should be able to create positive interactions with customers. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

By resolving issues effectively, representatives contribute to customer loyalty and retention. All Occupations includes all occupations in the U. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less.

In May , the median hourly wages for customer service representatives in the top industries in which they worked were as follows:. Bureau of Labor Statistics, Employment Projections program. Overall employment growth should result from growth in industries that specialize in handling customer service. Specifically, telephone call centers, also known as customer contact centers, are expected to add the most new jobs for customer service representatives.

Employment of representatives in these centers is projected to grow 36 percent from to Some businesses are increasingly contracting out their customer service operations to telephone call centers because the call centers provide consolidated sales and customer service functions. Some companies will continue to use in-house service centers to differentiate themselves from competitors, particularly for inquiries that are more complex, such as refunding accounts or confirming insurance coverage.

However, some companies are increasingly using Internet self-service or interactive voice-response systems that enable customers to perform simple tasks, such as changing addresses or reviewing account billing, without speaking to a representative. Improvements in technology will gradually allow these automated systems to perform more advanced tasks.

Job prospects for customer service representatives are expected to be good because of the need to replace workers who leave the occupation. The Occupational Employment Statistics OES program produces employment and wage estimates annually for over occupations. These estimates are available for the nation as a whole, for individual states, and for metropolitan and nonmetropolitan areas. The link s below go to OES data maps for employment and wages by state and area.

All state projections data are available at www. Information on this site allows projected employment growth for an occupation to be compared among states or to be compared within one state. CareerOneStop includes hundreds of occupational profiles with data available by state and metro area. There are links in the left-hand side menu to compare occupational employment by state and occupational wages by local area or metro area.

There is also a salary info tool to search for wages by zip code. This table shows a list of occupations with job duties that are similar to those of customer service representatives. Computer support specialists provide help and advice to computer users and organizations. These specialists either support computer networks or they provide technical assistance directly to computer users. Financial clerks do administrative work for many types of organizations.

They keep records, help customers, and carry out financial transactions. Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Insurance sales agents contact potential customers and sell one or more types of insurance. Insurance sales agents explain various insurance policies and help clients choose plans that suit them.

Being part of Apple isn’t the only benefit.

Search CareerBuilder for Work From Home Customer Service Jobs and browse our platform. Apply now for jobs that are hiring near you. While customer service is at the heart of every call type, our work-from-home customer service agent opportunities focus on traditional customer care for retail clients, banks and other companies. Customer service jobs have changed dramatically—they’re no longer just about answering questions. Our clients are looking for independent. That’s what you’ll do every day as an Apple At Home Advisor. And with each customer conversation you have, it becomes clear: You’re not just supporting technology. You’re supporting people. our customer service advisors. They’re curious investigators, technical problem solvers, and good listeners. Are you? Find At Home Advisor.