Customer Service

Hey Tiffany, I guess I should have been more specific. Hi guys i was wondering if anyone knows how far they go back on backdround check………and as far as your location how would they know if u are not in the location u applied for…just curious. I just received a copy for it in my email and everything is good. Take it day to day one call at a time. Nicole, I pray this works out for you.. I got the email that has a copy of my background check.

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What is the base commission for the Myrtle Beach site? From what I've read, the hours do seem like a lot so this probably would not be for you if you can't be flexible with your schedule and aren't able to put in as much time as they would need. The training varies for the different positions.

Some of the positions require four weeks of virtual training while others require as much as eleven weeks. From what I'm reading, this varies depending on the location you're in.

Your training time is also paid. It can take a while to actually start working after you're hired. You will have a specific time for your training which could be a month or more after you know you have the job.

Enterprise does not require a land line phone , so this is one perk since I know a lot of you don't have one and don't want to get one.

Here is the list of things you will need in addition to a quiet working environment with no background noise. Each of the positions Enterprise is hiring for has different requirements, but you'll have better luck getting in if you have at least some customer service or sales experience in your background.

You also need to be very computer literate. It is also a requirement that you are a US resident as well as a resident of the state you're applying in. Enterprise does not hire internationally. The application process is apparently tough to get through from what I've read.

Someone on WPLH said that their interview lasted an hour and was pretty difficult, and afterward they did not get the job. This thread on WAHM makes me think getting in here might be kind of tough and that it's one of those jobs where you go through a lot of interviews and other things and it can take a while before you know anything.

If you want to apply, you can go here to view the list of open work at home positions. I would appreciate any input or additional information on working at home for Enterprise Rent-a-Car if anyone has it. Then I highly recommend doing as I did and getting yourself a membership at FlexJobs.

This is a site that posts work from home and flexible job leads consistently all week long. Plus, they are guaranteed to be scam-free, so no worries if you're not good at picking up on scams.

I have been a paid member for almost two years now and find it to be worthwhile. You can go here to check it out and see what you think. Everyones inputs and advices definitely helped with my other questions! I currently just passed my first interview going onto my second interview tomorrow! My only question that I am a bit nervous about is what kind of background check do they do? I just found out yesterday that my licenses were suspended from a ticket that I totally forgot about in another city!

Hopefully I can get it handled this week! But I wanted to know because during the application with out knowing I check yes for me having a licenses. Does anyone know if that will stop me from getting this opportunity once I past the second interview?

Hello everyone I am suppose to start the next training class coming up and i have a couple questions about training. If my computer has a mic do i still have to use the headset for training? Can they tell if you are not at the address you are suppose to be at? What did you do or put on your resume for them to give you an interview?

I have customer service experience but when i filled out they told me they were pursuing other candidates. Is anyone in the St. I went through the test and assessment with Enterprise and I am scheduled for a phone interview next week.

Can anyone tell me what questions to expect? How long after the first interview, will they schedule my second? Hi, can you tell me How the class is and if you are there with others and what is expected? Dress code, testing etc how do you like it so far?? I just had my second phone interview and was told I would hear something by phone or email within the next 7 to 10 business days, is this normal before the job offer?

Yes, that is normal because they do a background check and get other ducks in a row. Hello I am waiting my second interview I was wondering if you could tell me the shifts for the reservation tech? At the end of my second interview I was told my next step is the back ground check. She sent me over the info after a couple hours. Filled it out on a Thursday and the following Monday I received a call with job offer. Hi Amy just wondering how the training went is it hard and do you have to take a quiz in order to pass and actually get hired once your training has ended or how does that work?

Each state runs a bit differently. When I worked in MN, it was pretty good. They also had a much better matrix where you stack up monthly against your peers that was based on the sales and seevice scores of all employees in the state.

When I transferred to WI it was not good. They had a set matrix rubric that was very difficult, promotion to assistant manager was actually a pay cut, thus no MAs wanted to promote so they cut the hours to try to encourage them to promote. They also would train people to be dishonest with customers and make shaddy deals.

I wont bore you with all the details. I know my experience in MN was mostly positive and my experience in Wi was mostly negative. I wouldnt work there again bc I dont like sales and I didnt like th long hours. If you are hired and have to move to another city. Would they know that your are not in the location you applied for?

I worked there for a while and was the 17th best employee out of about employees. The worst place I ever worked, unless you are stuck and have nothing else then go for it. As for working from home, I was so burnt out from handling over calls a day that I had no family life.

I worked in the call center for 15 months and enjoyed my time there. I was then promoted to another position and 12 months later was promoted again.

All while working at home. I know people that work in the call center who have been there 10 years. But the rewards are high and Enterprise is a truly great company. Can you work another job part time while working for enterprise also.

Will they work with you on this. Enterprise gives you a schedule to work and as long as you honor that schedule you are fine. I know a couple people that work full time at Enterprise and full time at other jobs.

So there are two reservation agent positions? Sales and no Sales??? I have done customer service and a little bit of sales with technical support with a cable company. I am curious how difficult it is to sell people on car rentals?

Now let me say this.. But… The people you encounter on a daily basis can make this great job very difficult and stressful. Selling reservation is not hard at all, you just have to make a ridiculous rate sound attractive,lol. Now you do have those ppl that know what they want and make it real easy for you. I have 15yrs of call center experience and this is my first time doing sales.

Booking the reservation is one thing but your commission is based on them actually picking up the car. Good luck to you and anyone else who decides to apply.. I was hired to work from home no sales I need advice on the modem. Mine has 4 ports. Will the phone hook up to one of the Ethernet ports? I would love any advice. I have never had it put in that tone before. Any advice or support would be great — especially about the phone because my Ethernet cable and phone will be hooked into the same modem.

Amelia — I was offered my employment today too.. I start Nov 2… Where are you located? I am in Colorado Springs.. I would love to hear more.. My email address is Jennifer. I have my first interview Monday. Can you advise me of what to expect on the first interview and what you think are the deciding factors on getting a second interview? Can anyone who works here tell me the hours and days you work i. I am just trying to get an idea. Nava, I have heard reservations work Mon-Fri hours vary based upon business needs.

They will give you a list of hours to choose from once you are offered the job. I work reservation sales and I work every weekend thru-Fri off Good luck to ya!! Thank you Tee can you give a brief overview of the interview process. I was set up for an assessment and I passed that. I am now going on to my first phone interview sometime this week. Can you provide a brief rundown on the job interview process?

Thank you for answering me Tee — I was a little confused when I was reading the authorization email. I was like why do you need a credit check for this position?

Anna, they recently changed the structure of the reservation reps. Basically, all reservation positions are now considered sales positions, and the pay scale was adjusted accordingly. The hourly pay is lower, and everybody can qualify for production based bonuses.

Lawlesslass, there is no average. So there is no set base amt.. So, my husband got an email requesting that he do the online assessment for the Bilingual Reservation Rep position. We were waiting for him to do the online assessment until we upgraded our Windows system on our computer which would be some time this week in order for him to feel more confident with the test.

Somebody called him today to follow up and see if he got the email. He said the lady was very polite and explained to him that the assessment could be done on any computer, for example, in a library, as long as it was running the proper system.

So, we headed to the library tonight, my husband started the assessment, but it only took him about 20 minutes or so! After he submitted his answers to the first part he received a message thanking him and that somebody would be contacting him within the next couple days. Does anyone know why he was not taken to the simulation part of the assessment? Is it possible to not pass that first part and not be taken to the second part?

Thanks so much, and good luck to all who have applied! They are hiring in my area. My husband and I work different shifts and we hardly see each other except every other weekend, and I have my three year-old granddaughter those weekends as well. Reservation Rep no sales,no commission is Mon-Fri.

I can tell you now the hours you are seeking is not available,like with starting any job you will get some late hours, nothing starting before 10 or 11am depending on ur time zone Yes they are eight hr shifts. Good luck to you. Hello Patty, There are all sorts of options for scheduling. Some work M-F some do not. I have a question, Im coming into my last week of Training and was told that you will know by Friday if you move on to work with Enterprise, has anyone not made it thru?

I think Im doing pretty well but would like to know if there is ant feedback on moving forward. Janice, first let me ask who is ur trainer? Secondly, if u made it this far without any major hiccups then you are fine. To get let go during training is rare, unless you miss days and are not meeting tech requirements or you are totally not getting it. Those will be the reasons I see u not moving fwd, but I highly doubt they would take u to the end of training and let u go, cause by this point you have signed all ur Hr paperwork and set up all ur passwords.

Good luck to ya. Any current employees up here? I am in my 4th and last week of training for the RSR position. I am really exhausted. I must say now that we are taking calls, it is very tiring.

I do not have a sales background and this is all new to me. Pushing people to book vehicles is a lot of work! This job is not for the faint of heart. If you are easily stressed, it is not the job for you. A sales background would really help. I see my classmates who come from sales jobs are doing great!

I love the pay and all the perks and bonus opportunities, just would like to hear any positive stories from people who are still working for Enterprise? Katrina, what u are feeling is normal. I am currently a RSR. I just completed my 90 days. I thought the s. Same thing in training class. Take it day to day one call at a time.

Start trying to develop a strategy to meet ur goals. I set different goals for myself everyday. Oh yea, KDB will be ur best friend.

Read up on what it says and repeat it to the customer with confidence. Who is ur team Mgr? Wish u the best? I just have a question for current employees. I will be starting my training in July and I know the internet requirements.

I was wondering what company some of you have internet with. I previously worked at home and had att uverse internet I ended up having speed issues and had to switch providers. Just would like some personal opinions on the best internet service to go with that are within requirement. Kim, i have cox as well. To this day i have not had any issues knock on wood the only thing i had to do was seperate my modem and my router to two diff units.

When rhey sent me my phone rhats when i found out about the issue. Hope rhis helps,good luck to u. I will tell you things that no one has let everyone know about.

My first interview was the 1st week of Sept. I was on unemployment at the time, I was told if I was hired I would be in the Dec. I thought wow have to wait 3 months, I WAS looking forward to it. No one contacted me to let me know about a one month delay. Also someone posted that thought training was a month, it is NOT is is two short weeks, in those 10 days it also includes getting your passwords, logging into a Payroll site and various other sites to pick up your emails before taking a call, you will only have a few minutes as they will not let you log into that site before your start time.

If you have call center experience it will be a big help and can type pretty fast as you have to work in two software programs with 2 passwords and 2 log in names for each reservation plus write them down, calls are back to back and VERY stressful. You will also be receiving a phone that you will be using a lot, you will need to call other offices and take calls on it, that is something else you need to learn how to use.

Some others besides me needed extra training, they offered 4 hours, I was told this on a Friday, the following week Mon. I was hired full time, as they offered me 4 hours extra training I would have thought they would still have me at 40 hours a week and not string me along for almost 3 weeks not knowing when they were going to call me, right now I have an appeal with unemployment pending.

Sharon sounds like you have been thru an ordeal. Yes the process does takes about 3months. Granted every thing is done over the phone and computer so that is too be expected.

Again you are working even though u are at home u are still working. This no different, how professional would u sound with a baby crying or children playing in the back ground?? The training is very detailed and brief, hints to why everyday is crucial you are there taking notes. But you do get 1days every month for the first 7 months to use as you choose to. And you get ur benefits after 90days.

Seeing as though this my first work from job the best advice I can give is this type of job is not for everyone, and you have to have your mind clear of distractions so you can focus. Because it is a wfh job things are a lot stricter cause you are held accountable for yourself.

I wish and everyone the best of luck. I love my trainer and I think everyone has had some jitters but we have learned a lot!! Any specific billing questions or complaints go to customer care! You have to be able to focus and training is so crucial so taking notes and being there constantly is something I reccomend to everyone! Like tiffany said, you get one day off extra per month for whatever plus u can have up to 5.

The benefits start after 90 days and are awesome!! I love being in the comfort of my home in slippers and PJs if I want. Easy and not bad at all. No job tells you absolutely every detail about it until you start.

Also, I have worked in call centers before and can tell you from extensive experience that this job does not even require you to take care of half of the things other call center representatives have to take care of and be responsible for. I save so much time on my commute that can be devoted to studying.

I can stay in my pajamas and socks. It sounds like you had different expectations, but if this job is something you are upset by, I just wonder how you could work at any job. Also, it is very unethical to say most of the things you are saying. They are awesome people and the trainers are top notch! I worked customer service for a wireless provider before this and let me tell ya this is a breeze!!

And you work from home? Hey all, I so excited i was officially offerd the reservation rep position. I start on June I hope to meet some new friends………. Hello everyone, I applies for the reservation rep a couple of weeks ago. I got a phone call and email today about the first assessment.

I was wondering if I need to go out and purchase a cheap headset for this assessment as I do not currently have a usb headset only have a wireless one.

I also was wondering what the reservation rep job entails: I assume having a playpen in my office would not be an ideal environment for this job. Hi Nicole, No headset is needed for the assessment. Just speakers on ur computer. As far as your baby. They stress that in training and in the interviews. Just look at like this, how would u feel calling a company and hear kids playing or crying in the background will you honestly think that company is professional enough to have your busniess?

And good luck to ya.. Hello I am worried about my internet hook up. On the tech requirements they send you it says something about if you have a multi port modem that has phone then you need to have a separate router for your phone.

How do I find out if it is going to give them issues with the phone we use from them. But when I called TWC they said I would have to hook a router up to get the ports open they want open since my modem and router is in one. Can someone please help me. My longest employment period was over a year, but it was an internship with a small business that did not give me a W-2 form, does anyone know of a solution to this? I have my first phone interview tomorrow? Does anybody know what I should expect as far as questions.

I am trying my best to prepare because I really need this position as a reservation sales rep. Anything would be great! Let me know what to prepare for. Time is of the essence now, they are calling me tomorrow at Prayers or silent thoughts welcomed as well. Training is started on the new pay period.

You will get a paycheck calendar in training. The pay is bi weekly so u should get ur first check two weeks after starting training.

So next Friday Is payday. Ur first check is mailed and u should get it the Tuesday following the payday. Then your direct deposit will start from then on out. Again all this will be given to you thru out ur training. I currently applied for a work at home reservation position and everything I have seen about the tech requirements just says a computer no Mac.

Does that mean we are aloud to use a lap top if we chose to do so? I am not seeing anywhere that it has to be a desktop. Hi Kristen, A laptop is allowed. You just have to make sure it passes the scan test. They will provide you with all that info if selected for position. Hi, I have been hired for the reservation no sales i believe because it is only 3 weeks. I start june 1st! Can someone tell me what speed of internet they have and if they had other devices in the home connected while working?

Reading the comments i am very nervous about how strict they seem in training. I have waited a while to get this job and dont want to get fired over my internet right when i start!

I have mediacom and am wondering if i should upgrade speed before i start. Hi, If you got hired your speed should be goo. I had 15mbs mediacom which passed the test, but this weekend I upgraded to 50mbs and it was only 5 extra dollars. It also came with more GB per month. I upgraded to that too right before training! There were a lot more people in my class that had more issues than I did and honestly no one got fired so they are a bit more understanding than it seems. This is my last week of training.

I had one tech issues last week, so I praying nothing happens this week. Are you reservation sales or just reservations? Hi Latoria I saw where this is ur last week of training.. I have a question when did ur trainer get in contact with u before u started training… Thanks in advance! I have another question, If say you needed to move after training, can you move in the same city and still be able to keep your position? And you will have to pass the computer scan again,and be up and running within a certain time frame.

I was hired last week here in Suwanee Ga, I am nervous, it has been a long time since i have had a call center job. Anything that I can do before I start training to get accustomed to the job? I worked in a call center for over 8yrs. I must say if you have had call center experience you will get a custom really quick. The job is not hard at all. Once you get use to the system it will be a breeze.. Alex just relax, they will train you on everything you need to know..

Oh thank you for your reply, I am a little nervous, but from the comments here it seems to be a good job that is not that stressful. Alex, you will be fine.. Good luck in training.. I ended up having to switch from a all in one router to having them separately. Hi Tisha, I went to my bank Wells Fargo.

Good luck to you.. Hey Everyone, is anyone in the Atlanta Area and can refer me to someone who can complete a notary for my I9? I got an email a few moments ago saying my background check and everything are in progress and they will contact me as soon as they receive a finalized report.

I am just confused because I received a email copy of the report yesterday. So they should have it. Unless they are waiting for everything to be put together and offer me the job. I hate waiting lol. Talor the company that does the background reports for Enterprise automatically sends that to you when they have completed running the background check.

You can contact them directly at the number on the email to find out specifically where you are in the process. If they have giving any indication of your training class date that is more than likely when you will start. K Lynn, Hey, I thought for the first year and the first seven months after you finish training you get 1 paid day off each month. Then after you compete a year you get 12 days. Can you not use them when you need to?

Latoria you get what they call a choice day each month. But your receive attendance points for using these paid days off. Attendance is very strict. They did not explain this to mee. So after a year if you want to take a vacation you can possibly get points and get fired? May you tell me the name of the company that does the background check so I can keep an eye out for it.

I completed my second interview on may 6th and waiting to hear back. Hi Tan, Only thing now is to wait until training starts provided your internet and computer are up to speed,. I got the email that has a copy of my background check. They have everything now. After you received the email how long did it take them to call you? Hi Lynn, I got my job offer and I filled out all the documents and sent back days I needed off within the 24hour period. Is there anything else that I need to do before training?

I already made sure ISP came out to check everything. Crissy87, I was feeling the exact same way They are only like that in training.. I had the same issue and was given a tech warning while in training.. Like you said just make sure your internet is on point.. Once out of training all those tech points go away and you start fresh.. I wish you the best and hopes everything works out.. Who is your trainer? Started training on April 27th. During the first week trainer announced that we could only get one whole point for tardies and most tech issues.

Each issue would be a half point throughout training. My internet went out on the third day so if it happenes again I will loose my job. Which to me is not fair since it is something that is out of my control because there are only two internet providers in my area. I left the other to get the job and lost my spot.

Upset because I was patient with them during the long hiring process but they could care less about you. I am praying to just make it through my last two weeks to start work.

Make sure to have all your tech issues ironed out and use a timer for all breaks and lunch. Good luck to all that apply! Hello, I have done my background check form and just waiting to hear back. That was 3 days ago. How long does this normally take? I also had lot of addresses on my background.

What happens if i missed one and it brings it up? Also how does the vacation and time off work? I hope to get this job and get and good shift. I hate waiting lol and wish i would just hear from them.

Talor Says it takes quite sometime… but not for the background check but to hear back from your employer or previous employer. Taylor as Henry mentioned it takes a while to hear back. I missed a few addresses as well not a problem. Be aware is the strictest job I have ever worked as far as vacations and time off.

You get attendance points if you call in sick or have a family emergency such as a death no excuses. I have heard from others that once they reached 6 points they lost their chosen work schedule. It is an amazing company to work for though. Does a year of work experience have to be the last job you worked? Upload your resume Sign in. Upload your resume - Let employers find you. Sponsored by Enterprise Rent-A-Car - save job.

On the work front, we have everything from flex hours to work from home days to team driven personal development plans - Limelight is responsible for giving you Sponsored - save job.

Grand Circle Corporation reviews. Flexible work options to support work life balance. Track record of resolving customer issues using creative solutions Minimum 2 years of customer service experience focused on resolving customer concerns and handling difficult conversations. One customer , one call; Enterprise Rent-A-Car - 30 days ago - save job - more What is the interview process like? Do they require background and drug test?

Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer How much and how often is a raise at Walgreens?

If you were to leave Walgreens, what would be the reason? Workforce Scheduler Asurion 1, reviews. Organization Customer Solutions Tech. Create, maintain, and distribute routine and ad hoc workforce reports for the Enterprise Scheduler salaries in Work at Home Learn more about working at Asurion Asurion questions about work, benefits, interviews and hiring process:

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Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. 13 Companies With Enviable Work From Home Options; New On Glassdoor; Highest Paying Jobs in America Customer Service Representative salaries at Enterprise can range from $9 - $ This estimate is based upon Enterprise Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. 1, Work From Home Customer Service Representative jobs available on Apply to Customer Service Representative, Technical Support, Call Center Representative and more!